FAQs
Everything below matches our Shipping Policy and Refund and Return Policy. Where this page summarises, those pages give the full terms.
Orders and cancellation
Can I cancel or change my order?
Yes, free of charge, within 12 hours of placing it — for any reason at all. Email support@litzzy.com with your order number and we will take care of it.
After 12 hours your order has entered production. Because your item is being made specifically for you, it can no longer be cancelled, changed, or redirected to a different address at that point.
I entered the wrong shipping address. What now?
Email us within the same 12-hour window and we will correct it free of charge. After that the address is locked in, and a package returned to us because the address was incomplete or incorrect is not covered by our refund policy.
Production and delivery
Why does my order take time to ship?
Every Litzzy product is made to order. Nothing sits on a shelf, so your order goes through production first, then delivery. Your total wait is the two added together.
How long is production?
- 2D print — t-shirts, hoodies, canvas, posters, mugs: 1–3 business days
- All-over print and 3D — AOP shirts, blankets, bedding, area rugs: 2–6 business days
- Specialty and handcrafted — jewelry, leather bags, night lights, bobbleheads: 3–7 business days
How long is delivery?
United States 4–7 business days, Canada 7–12, Europe and the United Kingdom 10–12, Australia and New Zealand 10–15, rest of the world 10–15.
For customers in the United States that puts the typical end-to-end estimate at 5–10 business days for 2D print items, 6–13 for all-over print and 3D, and 7–14 for specialty items.
Where do you ship from?
We work with production partners in the United States, Vietnam, and China. Your order is routed to whichever facility can produce and deliver it fastest. An order with several items may be produced at different facilities and arrive in separate packages, on different days, at no extra cost to you.
What if my order is late?
If we cannot ship within the estimate above, we will email you and you can choose to keep waiting or cancel for a full refund. You do not need to do anything to keep this right — it applies automatically to every order.
Do you ship to military addresses?
Not at the moment. We cannot deliver to APO, FPO, or DPO addresses. If you place an order to one, we will contact you to arrange an alternative address or cancel it for a full refund.
Tracking
When do I get a tracking number?
You will receive three emails: an order confirmation when you buy, a shipping confirmation when your item finishes production, and a tracking update with your tracking number and link.
Tracking can take two to three days to become active after you receive the number, and several days can pass between carrier scans. This is normal and does not mean your package is lost.
Tracking says delivered but I do not have it
Please check around your property, including porches, side doors, mailrooms, and with neighbors; contact the carrier with your tracking number and ask for the exact GPS delivery location; and wait 48 hours, since carriers sometimes scan a package as delivered a day early. If it still has not appeared, email us and we will investigate with the carrier and resolve it with you.
Returns, replacements, and refunds
Do you accept returns?
Not for change of mind or for the wrong size being ordered — every item is made specifically for you and cannot be resold. Please check the size guide on the product page before buying, or email us first and we will help you choose.
What if my item is faulty, damaged, or wrong?
We will reprint it free or refund you in full, and you never have to ship anything back. Email support@litzzy.com within 30 days of delivery with your order number and clear photos of the problem. We review every claim within 2 business days.
The same applies if your package is lost in transit, if the carrier delivers to the wrong address, or if tracking has not moved for more than 30 days.
Where do I send the item back to?
Nowhere. We do not process physical returns. Photos let us confirm the fault with our production partner and fix the underlying cause, which is why we ask for them instead of asking you to pay for return shipping. Keep the item, donate it, or dispose of it as you prefer.
How long does a refund take?
We issue approved refunds to your original payment method within 3–5 business days. Your bank then needs a further 5–10 business days to post it to your statement. Refunds include the full price you paid for the item and any shipping you paid on it.
Costs and taxes
How much is shipping?
Shipping is calculated at checkout based on your destination and the items in your cart. The full amount, including shipping and any applicable sales tax, is shown before you confirm payment. We never add charges after checkout.
Will I be charged customs or import duties?
Orders delivered within the United States are not subject to customs charges. For international orders, your country may charge import duties or taxes when the package arrives. These are set by your government, are not included in the price you paid, and are the recipient's responsibility.
Still need help?
Email support@litzzy.com and we will reply within 24 business hours, Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time. Full contact details are on our Contact Us page.